Mobile Hotspots

 Now Available to Borrow at Hazen Library

 What is a Mobile Hotspot? 

A mobile hotspot is a pocket-size device that can be used almost anywhere to get a wireless signal and connect a wi-fi enabled device, laptop, tablet, smartphone, etc. to the internet.

Our mobile hotspot service is provided by T-Mobile. 

To check T-Mobile coverage in the area you plan to use it, use this coverage map: 

Our mobile hotspot service is funded by an American Rescue Plan Act grant administered by the MA Board of Library Commissioners.

 Who Can Borrow a Hotspot?

Any resident from a municipality certified in the State Aid to Public Libraries program by the Massachusetts Board of Library Commissioners is eligible to borrow a hotspot.

Patron registration in the library system is required.

Hotspot borrowers must be at least 17 years old and in good standing with the library for at least 2 months.

Only one hotspot is allowed per household.  Each hotspot will support up to 10 connected devices.

 For How Long?

Hotspots may be borrowed for 28 days. NO renewals are allowed. 

Hotspots must be returned to the library and may not be checked out again for at least a 24-hour period.

Borrowers who return a hotspot late will not be allowed to borrow another hotspot for 2 weeks.

 How to Reserve a Hotspot

Hotspots cannot be placed on hold in the catalog. A device may be reserved by calling the library at: 978-425-2620 x 1 during normal business hours.

Hotspots may also be available on a first-come, first-served basis – inquire at the front desk.

The hotspot should be picked up within 3 days, or it will be set aside for the next user.

 Usage and Other Info

Hotspots are filtered using T-Mobile’s content filtering for education. Borrowers may request that hotspot filtering be disabled when borrowing a device. The library will not ask for a stated reason.

Link to the T-Mobile handout on web content filtering: T-Mobile content filtering

Hotspots should be returned to a library service desk.  Do NOT place the hotspot in the book drop.

Hotspots should be returned with the power cord, instructions, and case to the Library in the same good working condition as it was when it was checked out.

The due date can be found on the receipt given the user at checkout, or by checking your online library account.

If the hotspot is not returned within 3 days after the due date, service will be turned off and the hotspot will become unusable.

Borrowers who return a hotspot late will not be allowed to borrow another hotspot for 2 weeks.

If the hotspot is damaged or not working, return it to the library desk. Report the nature of the damage to a staff person.

Hotspots that are not returned or lost will incur a $35.00 fee.


The library is not responsible for any files, data or personal information accessed/transmitted using the hotspot.

The Library will have no liability for direct, indirect or consequential damages related to the use of the mobile hotspots, including loss of data, or privacy invasions. 

Those who use the hotspots do so at their own risk and assume full liability for their actions.

Hotspot users are accessing the internet through the T-Mobile network, not the Library’s network.

Illegal acts involving Library equipment or services may also be subject to prosecution.